Frequently Asked Questions
Find quick answers to common questions about the DEEP Education Network platform.
General
What is DEEP Education Network?
DEEP Education Network is a professional development platform for educators, offering evidence-based courses, training programs, AI frameworks, and a collaborative community space.
Who can use this platform?
The platform is designed for educators, school leaders, and education professionals worldwide seeking to enhance their practice with cutting-edge research and practical tools.
Is there a cost to use the platform?
Some resources are freely available, while premium courses and training programs may require enrollment fees. Check individual course pages for pricing details.
Training Programs
How do I access a training program?
Training programs require an access code provided by your facilitator or school administrator. Enter the code on the training access page to unlock your program.
What if my access code doesn't work?
Access codes are case-insensitive and may have expiration dates or usage limits. If your code doesn't work, contact your program administrator or our support team.
Can I access training programs on mobile devices?
Yes, the platform is fully responsive and works on smartphones, tablets, and desktop computers.
Courses
How do I enroll in a course?
Browse available courses, click "Enroll" on the course page, and follow the registration process. Some courses may require payment or specific prerequisites.
Can I access courses after completion?
Yes, you retain access to enrolled courses even after completion, allowing you to review materials and refresh your knowledge.
How do I earn a certificate?
Complete all required lessons, activities, and assessments within a course. Once finished, your certificate will be available in the course dashboard.
The Den (Community)
What is "The Den"?
The Den is our community space where educators can discuss ideas, share resources, engage in reflective practice, and connect with peers worldwide.
Can I start my own discussion?
Yes! Registered users can create new discussion topics, respond to prompts in the Lounge, and contribute to the community library.
Are there community guidelines?
Yes, we maintain community guidelines to ensure respectful and professional interactions. View our full guidelines on the Community Guidelines page.
Technical Support
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and follow the instructions sent to your email address.
The platform isn't loading properly. What should I do?
Try clearing your browser cache, using a different browser, or checking your internet connection. If issues persist, contact our support team.
How do I update my profile information?
Navigate to Account Settings from the user menu and update your profile details, preferences, and notification settings.
Can't find what you're looking for?
Our support team is here to help. Reach out with any questions or concerns.